How to Claim

Tell us about your claim.

Clientèle Funeral Plans

Clientèle Funeral Dignity Plan
Clientèle Ultimate Dignity Plan


  1. Contact our National Contact Centre on 011 320 3000
  2. SMS “funeral” to 31041*
  3. Initiate your claim via the IFA App
  4. Use the IFA Self Service Platform online at selfservice.ifa.co.za or email claims@clientele.co.za
Clientèle Investment Plans

Clientèle Wealth Plan
Clientèle Foundation Plan


  1. Contact our National Contact Centre on 011 320 3000
  2. SMS the Policy Number to 43973*
  3. Initiate your claim via the IFA App
  4. Use the IFA Self Service Platform online at selfservice.ifa.co.za or email claims@clientele.co.za
Clientèle Legal Plans

Clientèle Classic Legal Plan


  1. For Legal Claims Contact us on 0860 004 LAW (0860 004 529)
  2. SMS the Policy Number to 43973*
  3. Initiate your claim via the IFA App
  4. Use the IFA Self Service Platform online at selfservice.ifa.co.za or email lawyers@clientele.co.za

Death, Disability and Dread Disease Claims. We must be notified within 60 days of the claim event.
*standard service provider costs apply

Remember to share information regarding your policy with your beneficiaries so they understand what is needed in the event of a claim.